What if there is a problem with the service?

Open the completed booking and report the problem within the reporting window shown. Explain what happened and add relevant evidence when available.

The provider is responsible for its work and receives the report for a response. A report alone does not establish fault or automatically issue a refund.

SaveTotal keeps the record and can follow up on unanswered reports or requests for help. Providers cannot resolve a report on your behalf without your confirmation.

For the full rules, read the Terms. Your saved booking and fee terms remain the record of your agreement.