Terms for homeowners

1. Who we are and what we do

1.1 SaveTotal is run by The Local Labs Group (operating SaveTotal) (“SaveTotal”, “we”, “us”). We are an introducer. We help you compare home service providers, send your request to the ones you pick, and keep a record of what was quoted and agreed.

1.2 We do not perform any work. When you book a provider, the contract for the job is between you and that provider. SaveTotal is not a party to it. The provider is responsible for the quality, safety and timing of their work.

1.3 By requesting quotes or booking through SaveTotal, you agree to these terms.

2. Listings and prices

2.1 Listed prices come from each provider’s own published price list, with the date we last checked it. Some providers are listed from their published prices without having signed up with us; these are marked “listed only”.

2.2 We try to keep listings accurate, but providers can change their prices. The quote you receive is what counts, not the listed price.

2.3 The order of providers in our Recommended listing takes account of each provider’s reliability record.

3. Requesting quotes

3.1 You can pick up to three providers per request. You must give accurate details about the job, such as the service, number of units and home type. Quotes are based on what you tell us.

3.2 Providers you pick see your first name, area and the job details only. They do not see your full address or phone number at this stage.

3.3 Providers are asked to quote within 2 working hours. Working hours are 8am to 10pm, Singapore time. You are under no obligation to book.

3.4 If you send the same request again from the same phone within 24 hours, we resend the link to that phone instead of creating a new request.

4. Our nett price promise

4.1 Every quote is the nett, all-in price for the job as described, including transport and any GST.

4.2 A provider may list optional extras with their prices on the quote, for example “gas top-up if needed +S$40”. These are shown to you before you book. Nothing else can be added.

4.3 If the job on site turns out to be different from what was described (for example, more units), the provider must send a price change request through SaveTotal. You must approve it in SaveTotal before any extra work is done or charged. If you decline, the original nett price stands.

4.4 The final price cannot be more than the quote plus any extras and price changes you approved.

4.5 If a provider charges you more than this without your approval, tell us within 14 days of the job. We route your report to the provider to address directly. You can ask SaveTotal for help if it remains unresolved. If your complaint is upheld, the provider must refund you the difference, it counts against their reliability standing, and we may suspend or delist them. SaveTotal never holds your payment, so any refund comes from the provider, not from us. Your rights against the provider, including under the Consumer Protection (Fair Trading) Act, are not affected.

5. Booking

5.1 When you book a quote, the provider has 1 working hour to accept. If they do not, the booking is released and you can choose another quote.

5.2 A provider may decline or suggest another time. You can accept the new time or choose another provider.

5.3 Once the provider accepts, we share your full address and phone number with that provider only, so they can do the job.

5.4 After accepting, a provider can ask to change the visit time. The change only applies if you agree.

5.5 You can cancel free of charge, or cancel and choose another quote, through SaveTotal so the provider is told. Please cancel at least 24 hours before the visit. Cancelling within 15 minutes of booking is always fine.

5.6 Cancelling less than 24 hours before the visit counts as a late cancellation. Not being home at the agreed time, when the provider reports it and you don’t dispute it, counts as a missed visit. We keep these on record for 90 days against your mobile number. After 2, we’ll ask you to confirm each visit the day before, and tell the provider to call you first if you don’t. After 3, new bookings are paused until you contact us. There is no charge. Cancellations because the provider moved the time or couldn’t come never count.

5.7 Please be home, or have someone there, at the agreed time, and give the provider safe access to the work area.

6. Payment

6.1 SaveTotal is free for homeowners. You pay the provider directly for the job, using the payment methods they accept.

6.2 SaveTotal does not hold or process your payment and cannot issue refunds. Any refund must come from the provider.

7. Booking records

7.1 When a provider quotes, you book, the provider accepts, a price change is approved or declined, and a job is completed, we save a snapshot of what was shown and agreed, with the time and the version of these terms.

7.2 You can view, print or save a booking summary at any time. After the job it also shows the final price and what you confirmed paying. It is a record, not an invoice: SaveTotal does not charge you, and any invoice comes from the provider you paid.

7.3 These records are the agreed record of your booking. You and the provider agree that they may be used to resolve any dispute about what was quoted, booked or approved.

8. After the job, problems and reviews

8.1 We may ask you to confirm that the job was done and what you paid.

8.2 You can report a problem within 14 days of the job. Your report text is shared with the booked provider, who is responsible for addressing their work and any refund directly. Private customer payment proof is not shared with the provider. We remind providers and flag unanswered or repeated issues; you can also request SaveTotal help.

8.3 After a completed job you may leave a review. Reviews must be honest and about your own experience. We may remove reviews that are abusive, fake or irrelevant.

9. Messages

We contact you by WhatsApp, and by email if you give one, about your request and booking. New aircon bookings include WhatsApp servicing reminders about 90 days after completed visits. You can turn these reminders off through the link in your request confirmation, completed booking or a reminder. Your saved preference applies to future aircon bookings using the same mobile number. We do not send you other marketing.

10. Fair use

Please do not make false requests, impersonate someone else, or use SaveTotal to harass providers. We may refuse or cancel requests that break these rules.

11. Our liability

11.1 The provider is responsible for their work, including any damage or injury it causes. SaveTotal is not liable for the provider’s work or for what the provider does or fails to do.

11.2 SaveTotal is liable only for direct loss caused by our own breach of these terms or our own negligence. Our total liability to you for any one request or booking is limited to S$100.

11.3 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under Singapore law, including the Unfair Contract Terms Act. Your statutory rights as a consumer are not affected.

12. Your details

How we handle your personal data is explained in our Privacy Policy.

13. Changes to these terms

We may update these terms. Changes are posted on this page with a new date. Each booking is governed by the version in force when it was made, and we record that version with the booking.

14. Law and contact

These terms are governed by the laws of Singapore, and the Singapore courts have jurisdiction. Questions? WhatsApp or call us on 8111 2221, or email hil@thelocallabs.com about your personal data.