What if I need to cancel?

You can cancel an enquiry before booking from its tracking page. A booked visit can be cancelled free up to 24 hours before the visit; repeated late cancellations can pause bookings.

Use the cancellation action appropriate to the status shown. Cancelling an enquiry does not delete your account or booking history.

For an accepted visit, use the booking controls and give the correct reason. Tell the provider promptly if arrangements need to change.

For the full rules, read the Terms. Your saved booking and fee terms remain the record of your agreement.