What happens if the customer reports a problem?

Open the job report, review the available evidence and respond through the job. Work with the customer to resolve service or payment concerns.

SaveTotal can follow up on unanswered reports or escalate when help is requested. A report alone does not automatically establish fault or issue a refund.

Providers cannot close a customer’s issue on that customer’s behalf. Keep responses and agreed actions in the job record.

For the full rules, read the Provider Terms. Your saved booking and fee terms remain the record of your agreement.