The customer was not home. What do I do?

From the visit day, use the job cancellation action with the accurate customer-no-show reason. Add relevant details rather than marking the job complete.

The claim can be checked with the customer. If the customer disputes it, SaveTotal can review the record. A disputed claim is not automatically established fact.

For the full rules, read the Provider Terms. Your saved booking and fee terms remain the record of your agreement.