Why might a balance or new booking need review?

Provider top-ups are not active on production yet. Existing monthly billing continues. A payment reversal, dispute or financial discrepancy can pause new funded acceptances while preserving history and existing job actions.

A provider balance is a record of confirmed funds and deductions. An external reversal can arrive after some credit has been spent, so the recorded balance can become negative. This is different from an ordinary low available balance caused by job reservations.

Review the entries and document references in Finance. SaveTotal checks the authoritative payment and ledger records before clearing a financial pause. A disputed original charge is not silently deleted or charged again through monthly billing.

Reporting decisions have their own evidence and appeal process in Job issues & appeals. An appeal pauses an unsettled reporting charge. A successful appeal returns an already settled deduction with a credit note. Merely disagreeing with an appointment date does not establish a reporting breach.

For the full rules, read the Provider Terms. Your saved booking and fee terms remain the record of your agreement.