What if a top-up is pending, fails or looks duplicated?

Provider top-ups are not active on production yet. Existing monthly billing continues. Check Finance for the confirmed payment and balance activity before starting another payment.

A pending or unpaid checkout does not add credit. The system retries recovery of a missed payment confirmation against Stripe’s payment record, and a repeated callback cannot credit the same payment twice.

If a checkout has expired or failed, its status is retained. If the original request is uncertain, do not keep creating new payments to fix it. Contact SaveTotal with the payment or document reference and amount if the status does not resolve.

A refund or payment dispute can create a separate reversing balance entry. History is preserved rather than deleting the original deposit. Never send passwords, API keys, full card details or banking login information to support.

For the full rules, read the Provider Terms. Your saved booking and fee terms remain the record of your agreement.